Business Process Management

Business Process Management (or BPM) refers to activities performed by businesses to optimize their business processes.

Examples of business processes:

Holiday process – an employee requests a leave of absence, the manager approves, and the HR department is notified.

Complaint process – a customer raises a complaint. The complaint is automated though support team, escalated to the support manager, etc. 

Most companies use business process management systems to improve the effectiveness of their core operations. A business process, or workflow, automates the routing of tasks through the company departments, reducing bottlenecks, improving organisational efficiency, responsiveness and profitability.

Automation reduces the time a process takes to complete, as well as potential errors caused by human interaction.

Visibility – Business processes enable managers to see what is happening witinh business critical processes at every point along the process.

Accountability – Monitoring time to execute business functions creates productivity measurement and continual process improvement

Productivity – Automating business processes reduce the time spent on manual tasks.

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