Business Process Management (or BPM) refers to activities performed by businesses to optimize their business processes.
Examples of business processes:
Holiday process – an employee requests a leave of absence, the manager approves, and the HR department is notified.
Complaint process – a customer raises a complaint. The complaint is automated though support team, escalated to the support manager, etc.
Most companies use business process management systems to improve the effectiveness of their core operations. A business process, or workflow, automates the routing of tasks through the company departments, reducing bottlenecks, improving organisational efficiency, responsiveness and profitability.
Automation reduces the time a process takes to complete, as well as potential errors caused by human interaction.
Visibility – Business processes enable managers to see what is happening witinh business critical processes at every point along the process.
Accountability – Monitoring time to execute business functions creates productivity measurement and continual process improvement
Productivity – Automating business processes reduce the time spent on manual tasks.